SHIPPING RATES & POLICIES

We offer Free shipping for items delivered in the United States for orders over $75 

During check out, we charge a $10 flat fee for orders under $75 to be delivered in the United States.

Once the order is submitted and we verified all the delivery instructions, we may contact you within 3 business days to request any additional or missing information if necessary.

Please allow us 3 business days to process the order, once is processed, your items should arrive within 7 to 14 business days under normal circumstances. Some products will be shipped from Colombia. In case there are delays in the process, we will notify you in advance.

We may use multiple shipping carriers to make sure we deliver your order as soon as possible.

For international shipping when applicable, we will contact you after the order is submitted and give you a personalized shipping quote. In case you don’t agree with the quote, we will refund the total amount of the order.

If you have any questions regarding our delivery process please don’t hesitate to contact us at: salesus@animalista.com.co or directly at our phone +1 (786) 710 4982. We will answer your email/message within 48 business hours.